政务服务便民热线知识库建设指南 Guidelines for the construction of knowledge base of government services hotline  ICS  03.080 CCS  A 12   中华人民共和国国家标准 GB/T 44191—2024 2024-06-2 9发布 2025-01-0 1实施     国家市场监督管理总局 国家标准化管理委员会 发 布 目　　次 前言   ·····································································································   Ⅲ 1     范围   ··································································································   1 2     规范性引用文件   ······················································································   1 3     术语和定义   ···························································································   1 4     基本原则   ······························································································   1      4.1     权威准确   ·························································································   1      4.2     标准统一   ·························································································   1      4.3     共建共享   ·························································································   1      4.4     实时更新   ·························································································   1      4.5     数字赋能   ·························································································   1 5     建设准备   ······························································································   2 6     建设实施   ······························································································   2      6.1     系统建设   ·························································································   2      6.2     内容加工   ·························································································   2 7     维护更新   ······························································································   3 8     评价改进   ······························································································   3 参考文献   ··································································································   4 GB/T 44191—2024     Ⅰ